Order cancellation

The seller has the right to cancel the order if, due to the stock being sold out or the unavailability of the goods, he is unable to deliver the goods to the customer within the period determined by these terms and conditions or at the price stated in the online store, even after making all the efforts that can be fairly required of him, as long as does not agree with the buyer on replacement performance. The buyer will be informed about the cancellation of the order by phone or e-mail, and in case of payment of the purchase price or part of it, the funds will be returned to him within 14 days to the account specified by him, unless otherwise agreed with the seller.

The buyer is entitled to withdraw from the contract if the seller does not fulfill the contractual terms of delivery. If the buyer is a natural person - a consumer, the purchase contract has the character of a consumer contract that was concluded using means of communication at a distance.

The buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with sec. § 7 et seq. Act no. 102/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the "Consumer Protection in Distance Selling Act") within 14 days from the receipt of the goods, or from the date of conclusion of the contract for the provision of services, if the seller timely and properly fulfilled the information obligations according to section § 3 of the Act on Consumer Protection in Distance Selling. However, the buyer cannot withdraw from the contract for goods that were made according to his special requirements, or are intended specifically for one consumer, or for goods that, due to their characteristics, cannot be returned.

The buyer must make the withdrawal from the contract in writing in a way that leaves no doubt that the contract has been withdrawn, or in the form of a record on another durable medium or using the form that forms attachment no. 1 of these business and complaint terms and conditions. The deadline for withdrawal from the contract is considered to have been observed if the notice of withdrawal from the contract was sent to the seller no later than the last day of the deadline according to section § 7 par. 1 of the Act on Consumer Protection in Distance Selling. Do not send goods cash on delivery, we do not accept goods sent in this way. We recommend that you insure the goods.

The goods must be delivered to the seller together with the proof of purchase. If all the above conditions for returning the goods are met, we will send you the money for the goods by voucher or transfer to your account within the legal period of 14 days.

Due to the offered assortment, it is not possible to return operating fluids and other disposable goods if the seal on the cap of the liquid container is broken, the container with the liquid is mechanically perforated, the protective packaging of the goods is damaged, the goods are used or show signs of use.

The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the buyer all payments received from him on the basis of the purchase contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees . This does not apply to additional costs if the buyer has chosen a different type of delivery than the cheapest common delivery method offered by the seller, nor to costs for additional services, if they were the subject of the contract and if they were fully provided.

The seller is not obliged to return payments to the buyer according to this point of these terms and conditions of business and complaints before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller suggests that he collects the goods personally or through a person authorized by him.

The buyer is responsible for the reduction in the value of the goods, which occurred as a result of handling the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods.